AAC – OE 1 – Scope of Services
AAC – OE 1 – Scope of Services
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Access Assessment and Continuity of Care (AAC)
AAC – Standard 1 – The organisation defines and displays the healthcare services that it provides
Objective Elements
a. The healthcare services being provided are defined and are in consonance with the needs of the community.
Interpretation: The services provided are defined by senior management and are in consonance with the requirements of the community. The needs of the community should be considered when planning new services. The needs of the community could be captured through various feedback mechanisms. However, this does not preclude the organisation from starting new services based on its judgment
AAC – OE 1 – Scope of Services
Commitment
b. Each defined healthcare service should have diagnostic and treatment services with suitably qualified personnel who provide out-patient, in-patient and emergency cover.
Interpretation: The team members have a clear understanding of their roles and responsibilities during the resuscitation to effectively function as a team.
Commitment
AAC – OE 1 – Scope of Services
c. Scope of the healthcare services of each department is defined. *
Interpretation: Each department’s scope is defined. The scope could be by inclusion or exclusion in relation to the services practised in the department. The organisation could have a brochure detailing the scope of each department. For example, nephrology department could do all activities like a biopsy, shunts, fistulas, dialysis (haemodialysis and CAPD), etc..
Commitment
d. The organisation’s defined healthcare services are prominently displayed.
Interpretation: Display should state the names of clinical and diagnostic departments of the organisation. The healthcare services so defined should be displayed prominently in an area visible to all patients and visitors. The display could be in the form of boards, citizen’s charter, etc. They should be permanent. Electronic displays could be used by the organisation. The display should be at least bi- lingual (State language/language spoken by the majority of people in that area and English). Dissemination of information can be supplemented by the use of brochures and standees.
Commitment
AAC – OE 1 – Scope of Services
